Build-A-Bear
Workshop
AI-Driven Salesforce Implementation.
Boosted customer retention by 20% with CRM solutions.
The Challenge
Ticket Shield had a bold vision: take one of the most frustrating experiences—fighting a traffic ticket—and make it fast, simple, and stress-free. They knew the future of their business wasn’t just about legal expertise, but about creating a seamless digital platform where drivers could get help with a few clicks.
The firm needed more than a marketing site. They needed a custom CRM and case management system designed around the realities of traffic defense: rapid intake, county-specific rules, attorney workflows, and complete client visibility.
Our Approach
Brainstorm partnered with Ticket Shield from concept to execution, building a fully integrated platform that connects client experience with attorney operations.
Custom CRM
We architected a CRM tailored for traffic law, replacing spreadsheets and phone logs with a centralized system to manage every lead, case, and outcome.
Client Portal
Drivers can upload their ticket, sign digitally, make payments, and track progress—all in one secure, mobile-first portal.
Attorney Workspace
A modern console with case timelines, document automation, county-specific rules, and reminders—giving the legal team everything they need at their fingertips.
Automation & Integrations
From auto-routing cases by county to generating court documents, the platform was designed to cut down repetitive tasks and free up attorney time.
Scalable Infrastructure
Built to handle growth as Ticket Shield expands, with security, compliance, and cloud-based reliability at its core.
The Experience
For clients, Ticket Shield now feels like a true digital service: easy intake, instant clarity, and ongoing visibility. For attorneys and staff, the platform means no more juggling disconnected tools—the entire operation lives in one CRM-powered ecosystem.
The Outcome
Ticket Shield emerged with a technology-driven legal platform that stands apart in their industry. The system doesn’t just support their business—it defines it. By putting digital experience at the center, Ticket Shield can scale statewide while delivering a level of service that feels effortless to clients and efficient for attorneys.
Why It Matters
This project is a hallmark of Brainstorm’s approach: taking industries that have been slow to evolve and giving them the custom systems and CRM foundation they need to thrive in a digital-first world. Ticket Shield isn’t just defending drivers—it’s showing how technology can reshape legal services for the modern consumer.